Delivery and returns
Welcome to the page dedicated to our delivery and return policies. At DimsDraw , we want to provide you with a pleasant and seamless shopping experience.
Please carefully read the information below regarding the delivery of your orders as well as our return procedures.
Delivery
We do our best to offer you flexible and fast delivery options.
Here's what you need to know about our delivery methods:
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Delivery Times: Delivery times vary depending on your location and the product you ordered.
You will find specific time estimates during the checkout phase. -
Delivery costs: Delivery costs are calculated according to your delivery address and the weight of your items.
You will see the applicable delivery charges during the checkout process. -
Order Tracking: Once your order has been dispatched, you will receive a confirmation email with tracking details for your package, if applicable.
Back
If for any reason you are not satisfied with your purchase, we offer a flexible return policy:
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Return Period: You have 30 days from receipt of your order to request a return.
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Condition of Products: Returned items must be in their original condition, unworn/used and with tags intact.
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Returns Process: To initiate a return, please contact us at dims@randydims.com quoting the order number and the reason for the return.
Our team will provide you with the necessary instructions. -
Return costs: Return costs are the responsibility of the buyer, except in the case of an error on our part or defective products.
Refund
Once we have received and inspected the returned items, we will process your refund in accordance with our policies.
Please note that refunds may take a few days to show up in your account, depending on the payment method
you used.
If you have any additional questions regarding our delivery and return policies,
please do not hesitate to contact us at dims@randydims.com .
Thank you for choosing DimsDraw for your online shopping!